Your privacy matters deeply to us. TrueFriend is built on trust — we will never sell your data or use it for advertising. This policy explains exactly what we collect and why.
1. Who We Are
TrueFriend is an AI companion app designed to provide emotional support, meaningful conversation and companionship. We are committed to protecting your privacy and handling your personal information with the utmost care and respect.
If you have any questions about this policy, contact us at privacy@truefriendapp.com
2. Information We Collect
TrueFriend collects only the minimum information needed to provide you with a personalized companion experience. Unless stated otherwise, this information is stored only on your device.
- Name and age — provided during onboarding to personalize your experience
- Conversation messages — your chat history is stored on your device, and your messages are sent to our AI provider to generate responses
- Mood entries — your daily mood check-ins
- Journal entries — your personal journal entries
- Memories — details TrueFriend remembers about you, which you can view, edit and delete
- Special Days — birthdays you add for yourself and the people you love (names, relationships and dates), used to send you reminders
- Brain Workout results — your game scores and streaks
- Voice input — when you speak to TrueFriend, your voice is converted to text using Apple's speech recognition (see section 4). TrueFriend does not save your voice recordings
- Preferences — your language, voice, theme, chosen TrueFriend character and notification settings
- Usage data — basic counts, like how many messages you've sent, to manage the free tier
3. How We Use Your Information
- To provide personalized AI companion responses through Claude AI (Anthropic)
- To generate natural voice responses through ElevenLabs text-to-speech
- To remember important details about you across conversations
- To track your mood patterns and provide weekly insights
- To remind you of birthdays and special days
- To send you caring notifications and check-ins (these are scheduled on your device)
- To manage your subscription and free message limits
- To improve app performance and fix bugs
We do not use your information for advertising, marketing to third parties, or selling your data.
4. Third Party Services
TrueFriend uses the following trusted third party services to deliver its features:
- Anthropic Claude AI — to reply to you, TrueFriend sends your message, recent conversation, and helpful context such as your name, the memories TrueFriend keeps about you, today's mood and any birthday you mention. Messages are sent securely. Anthropic does not use this data to train its AI models. Anthropic Privacy Policy
- ElevenLabs — converts TrueFriend's replies (text) into natural speech when voice replies are turned on. ElevenLabs Privacy Policy
- Apple Speech Recognition — when you use the microphone, Apple turns your speech into text. Apple may process the audio on its servers to do this. Apple Privacy Policy
- Apple StoreKit — processes subscription payments securely through Apple. We never see your payment details.
5. Data Storage and Security
- Your conversations, journal entries, mood data, memories, special days and preferences are stored locally on your device
- Information sent to our service providers is transmitted securely using HTTPS encryption
- We do not maintain servers that store your personal conversations
- We use Apple's standard security frameworks to protect your data
6. Your Rights and Choices
- Access your data — your memories, journal entries, mood history and special days are all visible within the app
- Delete your data — you can delete individual memories, journal entries and special days, and clear your chat history ("Start fresh") from within the app
- Delete everything — deleting the TrueFriend app removes all locally stored data from your device permanently
- Opt out of notifications — turn notifications off at any time in the Me tab or your iPhone Settings
- Turn off voice — turn off voice replies in the Me tab, and microphone access in your iPhone Settings
7. Children's Privacy
TrueFriend is designed for users aged 18 and older. We do not knowingly collect personal information from users under 18. If you believe a user under 18 has provided us with personal information, please contact us immediately at privacy@truefriendapp.com and we will take steps to delete that information.
Parental guidance: Parents are encouraged to discuss healthy technology use with their children, including the difference between AI friendship and human relationships. TrueFriend is meant to be a supplement to — never a replacement for — real human connection.
8. Crisis and Safety
TrueFriend includes crisis detection that runs on your device and looks for messages that may show a person is in distress. When this happens, the app shares safety resources and encourages reaching out for professional help. The app's Help & Resources page also lists crisis lines you can call or text. We do not report or share this information with third parties or authorities.
If you or someone you know is in crisis, please contact emergency services (911) or call or text 988 (U.S.) right away.
9. Changes to This Policy
We may update this privacy policy from time to time. When we make significant changes, we will let you know in the app. Continued use of TrueFriend after changes means you accept the updated policy.
The date at the top of this policy shows when it was last updated.
10. Contact Us
If you have any questions, concerns or requests regarding your privacy, please email us at privacy@truefriendapp.com.
We aim to respond to all privacy inquiries within 48 hours.